# FAQ

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If you can't find an answer to your question below, feel free to ask on our Discord! <https://discord.gg/TheNodeMC>
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<summary>How do I link my Discord to my Minecraft account? / Why am I an 'Outsider'?</summary>

Join our Minecraft server at `play.thenodemc.com` and type `/link` in the chat to receive your 4 digit code. Then just send a message in the 🔗｜link-pixelmon channel in [Discord](https://discord.gg/TheNodeMC) with your 4-digit code and you'll automatically receive the **Forager** rank and access to `/freeshiny` in-game!

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<summary>How do I protect my area/create a claim?</summary>

We use GriefDefender (Golden Shovel) as our claims system! Check out our [brief tutorial](https://i.imgur.com/i4ub9mv.png) or the [GriefDefender wiki](https://github.com/bloodmc/GriefDefender/wiki) for a refresher!

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<summary>How do I create a support ticket?</summary>

Before creating a ticket, consider asking around for assistance either in-game or in our Discord! If you still can't find an answer to your question, check out the ✋｜support channel on [Discord](https://discord.gg/TheNodeMC)!

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<summary>Can I apply for staff?</summary>

Yes you can! Our Helper application is always open at [thenodemc.com/apply](http://thenodemc.com/apply)

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<summary>How do I allocate more RAM on Technic Launcher?</summary>

At the top right of your launcher click on `Launcher Options` > `Java Settings` > and choose a higher value for `Memory`. If you cant change this setting, you'll need to [update your Java to a 64-bit version](https://www.java.com/en/download/manual.jsp).

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<summary>Where can I donate or purchase item kits and ranks?</summary>

Our store is located at [store.thenodemc.com](http://store.thenodemc.com/)!

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<summary>Can I have my items and ranks transferred to a new account?</summary>

You are responsible for your own account; We are not liable if you lose access to it, and will not transfer ranks or items between accounts in the event that you do. To ensure you do not lose access to your account, be sure you are using a secure password and still have access to the email linked to your Minecraft account.

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